Buy worry free with our 30 day warranty program. All of our products are eligible for a free replacement if the product is damaged or defective within 30 days of delivery. It is the customer responsibility to reach out to us via email at info@hergoldenmuse.com within 30 days of delivering the product to receive a replacement.
This policy does not cover any exchanges due to incorrect sizing or color.
Please view our full policy here.
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Why us?
QUALITY
At HGM, we made it our goal to deliver the best quality jewelry on the internet at an affordable price.
Shop with confidence knowing that you're ordering gold plated jewelry that is designed to not tarnish, rust, change color, or fade *with proper care.
If you have ordered one of our non custom items, your order will be shipped out within 3 days and delivered within 7 days.
READY TO SHIP ITEMS
Items located under our ready to ship collection benefits from faster processing times. They typically ships out the next day.
These items only have faster processing times, as far a carrier shipping speeds, that is determined by the shipping speed selected at checkout.
CUSTOM NAMEPLATES & PHOTO PENDANTS
Please allow between 3 weeks and up to 5 weeks for your order to be made and delivered. If you have ordered a non custom item with your custom all of your items will ship once your custom item is complete.
For more info please visit our shipping policy.
If you’re unhappy with your order, we will gladly accept non-custom items to be returned for store credit within 10 days from the date of delivery as indicated by courier notification. Please view our full return policy here. Please note that holiday purchases do have a extended return period.
We are available from monday to friday from 9am to 5pm est to answer your questions.
Email us info@hergoldenmuse.com